Exchange policy:

Balloons are fragile products. We cannot entertain any requests to refund or exchange after you have received the products. Online Shop: We will ensure your order are in pristine conditions before shipment. Shop: Please check your items carefully upon receiving your order. We cannot entertain any requests to exchange or refund after you have received the products.

The item ordered must be returned in its original packaging and in its original condition before an exchange can be made. Although we do our best to ensure your order arrives in perfect condition, if it does arrive damaged or in an unsatisfactory condition inform us as soon as possible (must be on the same day). All packing and contents must be kept, failure to do so may result in the claim being rejected. Please send us a picture of defected products with packaging for our reference. 

Cancellation policy:

1. We reserve the right of the whole or part of order cancellation because of product shortages. It is rare, but there is still have a small chance of purchase the same product on-line and off-line at the same time. However we can guarantee that we will not cancel the order because of product price increased.

2. All cancellation/ exchange on orders or deliveries should be made AT LEAST 2 days BEFORE the delivery/pick up date. 

Shipping Terms:

1. If the customer need to change the order, delivery address, or delivery time, please notify one working day before delivery.

2. When the No. 8 Gale hoisted or black rainstorm warning at the commencement, delivery date maybe delay.

3. If customer did not pick up the goods when driver arrived, there will be additional cost on delivery re-arrangement.

4. All issues related to the goods, please call customer service contact directly at 3568-7326.

5. In order to avoid the delay of goods, it would be better to arrange the payment immediately after order placed.

6. due to unpredictable road/weather conditions, driver may not arrival on specific time, sorry for any inconvenience caused.

7. After the goods receipt, please be sure to the items and number of goods are correct.

8. Lining up, loading into the cargo handling area, and airport, funeral home or dock...etc, there will be additional charge .

9. Transportation costs do not include moving up/downstairs.

10. Ma Wan, Tung Chung, airports, Disneyland, Sunny Bay, AsiaWorld-Expo $ 500, Discovery Bay $ 800.

Photo and Video:

All customized products, venue decoration and event photos and videos can be publicly released and publicized without the notification of customers.

Privacy Policy:

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in Privacy and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.

      • To administer a contest, promotion, survey or other site feature.

      • To quickly process your transactions.

How do we protect visitor information?

We use regular Malware Scanning. We do not need an SSL because sensitivity information like credit card numbers proceeding via professional payment gateway such as Paypal. We did not collect any credit card information from the website.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

      • Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Third Party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links:

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Privacy Policy Changes:

Users will be notified of any privacy policy changes on our Privacy Policy Page

Users are able to change their personal information by logging in to their account.

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking

CAN SPAM Act:

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

Contacting Us:

If there are any questions regarding this privacy policy you may contact us using the information below.

Jollyballoon.com

Flat P, 6/F., Phase 3, Kwun Tong Industrial Centre,
448-456 Kwun Tong Road, Kowloon, Hong Kong

info@jollyballoon.com

Last Edited on 2015-12-09